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IT Support Desk

Technical Support, Whenever You Need It

The Living Faith Church Worldwide ICT help desk. Email, accounts, systems and connectivity — fast, direct help wherever you are.

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One help desk for every technical need, so nothing stands between you and getting the work done.

Requests are handled by the LFCWW ICT team. Identity is verified before any account change is made.

Email

Sign in to your mail.lfcww.org mailbox from any browser, anywhere

Open email → Can't sign in?

Request a password reset or account unlock from the ICT team

Request a reset →
Support areas

Major Technical Support, Wherever You Are

Pick the area closest to your problem. Your request goes straight to the right person on the ICT team.

Email

Access to your official mailbox, mail not sending or receiving, full mailbox, and setup on phone, Outlook or other mail apps.

Get email help

Passwords & Accounts

Forgotten passwords, locked accounts, new accounts and access changes after a transfer or role change.

Reset or unlock

Church Systems

Access and errors on church applications, portals and reporting systems.

Report a system issue

Internet & Network

No connection, slow internet, Wi-Fi setup and network problems in the church office.

Fix connectivity

Computers & Hardware

Faulty computers, printers and devices, software installation, updates, viruses and licensing.

Get device help

Media & Livestream

Livestream setup, audio-visual, video conferencing and online service broadcasts.

Get media help
LFC SharePoint

How to Use LFC SharePoint

Store, share and work on documents together in one secure place. Follow these steps to get started.

  1. 1

    Sign in

    • Go to office.com in any browser.
    • Sign in with your full LFC email address and password.
    • Open the app launcher (the grid of dots) and choose SharePoint.
  2. 2

    Find your site

    • Sites you follow and visited recently appear on the SharePoint start page.
    • Use the search box to find a site, file or person.
    • Click the star on a site to follow it and keep it handy.
  3. 3

    Upload & organise

    • Open Documents on the site.
    • Drag files in, or click Upload.
    • Create folders and use clear file names so others can find things.
  4. 4

    Share securely

    • Select a file or folder and click Share.
    • Type the names of the colleagues who need it.
    • Share with specific people only — avoid "Anyone with the link".
  5. 5

    Work together

    • Open Word, Excel or PowerPoint files in the browser and edit at the same time as others.
    • Use comments and @mentions to get someone's attention.
    • Use Version history to see or restore earlier versions.
  6. 6

    Sync & go mobile

    • Click Sync in a document library to see its files in OneDrive on your computer.
    • Install the SharePoint or OneDrive app to open files on your phone.

Need access to a site, or stuck?

Request access, report a problem or ask for a walkthrough from the ICT team.

Request SharePoint Help
Common issues

What People Ask Us About Most

Click any issue to open a request form with the support area already selected.

01Forgot my email passwordReset after identity verification 02Account locked or disabledUnlock and restore access 03Email not sending or receivingDelivery, mailbox quota and spam issues 04Set up email on phone or OutlookSettings and step-by-step guidance 05Can't access a church systemLogins, permissions and error messages 06No internet in the officeRouter, Wi-Fi and network troubleshooting 07Computer or printer not workingHardware faults, software and viruses 08Livestream or video call problemsBroadcast, audio and camera setup 09Can't open a SharePoint site or fileAccess requests, permissions and sync problems
FAQ

Frequently Asked Questions

Can't find your answer? Raise a request.

How do I sign in to my church email?
Go to mail.lfcww.org in any web browser and sign in with your full email address and password. If it doesn't work, raise a request under "Email".
I forgot my password. What do I do?
Raise a request under "Password & Account Reset". The ICT team will verify your identity before resetting it. We will never ask for your current password.
I've been transferred. Do I need new access?
Raise a request with your old and new location so the ICT team can update your accounts and system access.
How do I get access to a SharePoint site?
Ask the site owner to share it with you, or raise a request under "SharePoint" with the site name and the files you need. See the SharePoint guide above for how to sign in and work with files.
What should I include in my request?
Your name, church or branch, country, a phone or WhatsApp number, what went wrong, when it started and a screenshot of any error message.
How do I know my request was received?
Every request button opens the request form. Fill in your details, attach a screenshot or document if you have one, and press Submit — you'll see a confirmation, and the ICT team will reply to your email address.

System Down or Locked Out? Raise a Request Now.

The ICT team will prioritise it.

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